Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171.
You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090
In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.
- If you have purchased the original black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or other unauthorized Internet retailers
You can contact Salon Art to have it repaired at the rate of $35.00.
Salon Art
Tel: 206-335-2244
www.salonart.biz.
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Angie Davis said on Sun, May 11, 2008
My dad owns a salon I'm a stylist we have sold so many Chi's. The sad part is all we do is return them at least 5 a month and we have quit selling them now because they dont guarante them. I would not recommend them. Try a Paul Browm they have a 2% return rate .
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Peggy Camp-Gonzalez said on Thu, May 8, 2008
My flat iron that has 'dust' bunnies and will not turn on. I took it in to the beauty supply I purchased it in and they could not locate the receipt. I really hope you can help me. I am disabled now and love my chi.
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TOMMI ANN DAVIS said on Tue, May 6, 2008
MY CHI HAS A DATE I BELIEVE OF 09/06 ? THE LIGHT GOES OFF AND ON. IM NOT SURE IF I CAN HAVE THIS FIXED OR NOT ? IS THAT JUST FOR 1 YR OLD PRODUCTS ? I WOULD GLADLY PAY THE $35 TO HAVE IT FIXED,IF SO THEN I WOULD HAVE TWO SINCE I WENT AND PURCHASED ANOTHER ! THANK YOU !
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Charlotte said on Mon, May 5, 2008
Yes, this flat iron works well, WHEN IT WORKS. I have purchased 2 in the last 3 years and BOTH no longer work. I REFUSE to pay the charge to have it replaced. Why do they not stand by their product and replace it for free? Obviously, these irons are defective. Both of mine were WELL taken care of. I won't buy another!!!
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JOSE MARQUEZ said on Tue, April 29, 2008
how do i fix my chi flat iron cord it does not turn on
1 of 1 people think this is helpful
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McKenzie said on Sun, April 27, 2008
I have had my CHI 6 months. I use it only once or twice a week and it is well taken care of. Like everyone else here, mine will now only go on and off, and will not heat up for very long. Awesome. I had to buy a cheap relplacement to get through work and now have to pay to send it to be fixed. If I pay this much, I should be able to use this product for more than 6 months.
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Melissa said on Fri, March 21, 2008
I have the same complaint as many others here I have read. After 4 months my CHI just quit. Obviously electrical. Target won't return and I don't think I should have to pay more to CHI to get one that works. I will NEVER make the same mistake and by another one of their products nor will I ever buy anything from Target again.
8 of 12 people think this is helpful
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JESSICA said on Wed, March 19, 2008
I HAVE HAD MY ORIGINAL BLACK CHI IRON FOR 6 YEARS. I HAVE JUST RECENTLY STARTED HAVING PROBLEMS WITH MY CORD, I HAVE TO BEND IT AND HOLD IT A CERTAIN WAY TO MAKE IT HEAT UP. WHAT CAN I DO, IF ANYTHING, TO HAVE IT FIXED OR REPLACED. I HAVE BEEN HAPPY WITH THE PRODUCT, JUST NEED HELP.
12 of 18 people think this is helpful
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Jenn Norman said on Wed, March 19, 2008
I received a CHI for Christmas and it has already stopped working!! It didn't even last me 3 months and at the price it should have lasted a lifetime!! I wanted a CHI for so long but I am left so disappointed :( I am hesitant to spend the 25-30 bucks to get it fixed for fear that it will just happen again!
6 of 13 people think this is helpful
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kimberly said on Fri, March 14, 2008
I HAVE BEEN IN THE HAIR BUSINESS FOR 5 YEARS. I LOVE THE CHI IRON, BUT IT DOESN'T LAST. WHETHER YOU WRAP THE CORD OR NOT THE IRON STILL BURNS OUT TO FAST!!! AS MUCH AS THEY COST THIS SHOULD NOT BE THE CASE EVERY SIX MONTHS!!! MAKE TH IRONS SO THAT CONSUMERS GET THEIR MONEYS WORTH.I'M CURRENTLY ON MY FOURTH IRON!!! THAT CRAZY!! IF AND WHEN THIS ONE BURNS OUT I WILL NOT PURCHASE NOTHING ELSE FROM CHI/FAROUK!! NOT EVEN PRODUCTS!!
9 of 17 people think this is helpful
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Stephanie Romanello said on Thu, March 13, 2008
My sister's CHI was accidently sat on, but it doesn't even really look broken, it just doesn't turn on. I was wondering if there's a place that I could get it repaired since it's still in good condition. Thanks!
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melinda said on Tue, March 11, 2008
I have been reading about a lot of people having problems with power cords and the response seems to be that you SHOULD NOT wrap the cord around your CHI to store it. This is what is causing a lot of problems. Either fold the cord and use a twist tie or you could slide the folded cord into a paper towel tube to store it.
9 of 21 people think this is helpful
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Debbie Wilkes said on Sun, March 9, 2008
I bought an a CHI straightener about 3 years ago, and it just stopped working, when I have it to the "on" position the light doesn't come on and it doesn't get hot. I'v tried numerous outlets. I think for the price I paid it should last longer. Do I get it fixed or not ever buy a CHI product again?
14 of 21 people think this is helpful
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diana collins said on Sun, March 9, 2008
my chi switch fell off .this is the third ceramic iron i bought .what do i do ia am not happy
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UNKNOWN said on Fri, February 29, 2008
DO NOT BUY A CHI!!! THEY HAVE STARTED MAKEING THEM SOOO CHEAP!! NOW THEY BURN YOUR HAIR, LIKE THE CHEAP ONES. THEY SUCK!!! SAVE YOUR MONEY AND GET EITHER SEDU OR FHI.
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Melissa said on Fri, February 29, 2008
I bought my straightner less than 6 months ago. I cannot get it to turn on. I've tried in many outlets and have hit the reset button numerous times. Can I send it back???
15 of 23 people think this is helpful
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selma said on Fri, February 22, 2008
I bought my flat iron about one year ago. Recently i've been having problems with it where i believe the cord is loose and i have push the cord up while i'm trying to straignth my hair at the same time otherwise it will not heat it up. What would you suggest i do to solve this problem without purchasing a new one.
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Jenifer Roachelle said on Thu, January 31, 2008
I have an original black chi and I have had it for about 3 years. It is starting to bubble and flake on the ceramic panels exposing the metal underneath. It is now burning my hair. What do you suggest, other than purchasing a new one?
Other than that I love it. And would definitely purchase another once this one goes out.
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MARYNELL VAVRA said on Fri, January 11, 2008
HELP
I BOUGHT A CHI HAIR DRYER A FEW YEARS AGO AND MY DIFFUSER KEEPS FAILING OFF. HOW CAN I BUY ANOTHER CHI DIFFUSER. I ONLY WANT A CHI DIFFUSER.
THANKS
MARYNELL VAVRA
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shelagh_burke said on Thu, January 3, 2008
I have a straightner with a break in the cord.The straightner is: GF 1001PR Datecode:060209005 .120Vac,60Hz, 40W with the swivel cord. Is it possible to purchace a new cord.
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