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Warranty Information on CHI Flat Irons

All authentic CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.

Note:Recently, Chi flat irons have become highly counterfeited, and it’s pretty sure that these fakes are especially being sold on online stores and auction sites. If you want to buy a genuine Chi product with the warranty in place, make sure to purchase it from an authorized retailer such as a salon or chain salon such as JCPenney Salons, Ulta and Trade Secret Beauty Express Stores.
(Read more about How to Tell Fake CHI Flat Iron here.)

If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to info@farouk.com or telephone at 1-800-237-9175.

You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:

Please include the following information with your iron:

Return items should be sent to the following address:
Farouk Systems, Inc.
Attention: Warranty Dept.
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.


You can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244

Compare CHI original 1" with Sedu 1" Flat iron

CHI Ceramic Flat Iron (Original 1" CHI)

Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1")
$119.99 $119.99
4 stars  1906 reviews 4.5 stars 1590 reviews
1 " plates 1 " plates
ceramic ceramic tourmaline
heavier lightweight
Fixed at 370 °F 240'°F~410 °F adjustable temp
1 year limited warranty 2 years warranty

Source: http://www.farouk.com/uploadedfiles/CHI/Products/Tools/1Year%20Warranty.pdf


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Pat D said on Sun, Apr 13th, 2014

My husband bought me my 2nd Chi for Christmas and it doesn't get hot enough to straighten my hair.    I see I can return it to JC Penney where he bought it from but I don't have the box anymore.    Can I still return it there?

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Katie said on Mon, Mar 3rd, 2014

I spent a ton of money on my chi because at the time I thought it was a great brand. This morning, while getting ready for work, it would not turn on at all. I have taken great care of it and never wrap the cord, so the company calamity blame it in me. Extremely disappointed that I spent that much money on something that didn't even last 2 years. For the record, my sister's $25 one from Walmart works better!

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Tammi King said on Fri, Feb 28th, 2014

i have had my chi flat iron for 5 yrs. i do not have receipt, i use it every day. And it has gotten where it stays extremely to high and is burning my hair. i'm wondering if you will exchange it .

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Malarie Accardo said on Thu, Feb 13th, 2014

I sent back my chi g2 iron because it was not working properly! I put everything necessary in the box with the iron and I'm just wondering when I will recieve my new tool. Is anyone even going to call to confirm my address and let me know they received my broken iron ?

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Kathy Mohr said on Wed, Feb 12th, 2014

My daughter has had her iron for about 1 1/2 years. The other day she noticed that the cord was loose from the actual iron.    It was plugged in at the time and when she touched it the cord actually came completely out and shocked her and also started to smoke!    She does not wrap the cord around the iron. It sits on her vanity in her room.    What kind of warranty is there on her iron.    She received this as a gift and we do not have the orginal receict although I do know where it was bought and it is a legit chi flat iron!

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Bridget said on Mon, Jan 13th, 2014

I just received my Chi Flatiron as a Christmas gift of
2013. Haven't had it a month yet. If was dropped and now the top part is hanging off a little. I went to the SalonArt.biz and apparently that website is no longer working. Do you have any other options of me trying to get it repaired. It's new so I don't want to buy another one but I am willing to pay to get it repaired. Any help
Would be appreciated.



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juliana perez said on Thu, Jan 2nd, 2014

how do u do the warrant for the flat iron I need help????

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Debbie Dye said on Tue, Dec 31st, 2013

All my chi products have been bought at a beauty supply house so they are not fake. The first chi flat iron I purchased lasted for years without problems until I dropped it and one of the plates came loose but to this day both sides still heat up. Went through a few more over the years that lasted a few years but nothing like the first one.    Now I guess they are so poorly made that they last no time at all.    Purchased one on Dec. 12, 2012 had to be replaced August 2,2013 because only one plate would heat up and now less than 5 months later same thing only one plate heats up. Very disappointed think I will skip having this one replaced and try another brand.    When you pay this much for a product for home use only you should expect that it will at least last you a year.    Its a pain to have to try and exchange it every 3 to 6 months.

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Rita Breazile said on Fri, Dec 20th, 2013

I have purchased 3 CHI flatirons and all of them have stopped working at just about a year. I am very disappointed in this product and won't be spending the money to buy this product again. I rarely use the flatiron, just for special occasions and random days when I have time to do my hair so it isn't from overuse.

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michele ellsworth said on Mon, Dec 9th, 2013

I received my chi straightener as a replacement of my previos one I had purchased had stopped working and now this one has quit working.won't heat up.

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Pages: 1 2 3 4 5 Next >>

CHI Ceramic Flat Iron (Original 1" CHI)

Solia Tourmaline Ceramic Ion Flat Iron (1-1/4") plus free heat proof pouch

Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1")
$119.99 $79.99 $119.99
4 stars 1906 reviews 4.5 stars 4941 reviews 4.5 stars 1590 reviews
1 " plates
1 1/4" plates
1 " plates
ceramic tourmaline ceramic tourmaline
Fixed at 370 °F
170 °F~450 °F adjustable temp
240 °F~410 °F adjustable temp
1 year limited warranty 2 years warranty 2 years warranty

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