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Warranty Information on CHI Flat Irons

All authentic CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.

Note:Recently, Chi flat irons have become highly counterfeited, and it’s pretty sure that these fakes are especially being sold on online stores and auction sites. If you want to buy a genuine Chi product with the warranty in place, make sure to purchase it from an authorized retailer such as a salon or chain salon such as JCPenney Salons, Ulta and Trade Secret Beauty Express Stores.
(Read more about How to Tell Fake CHI Flat Iron here.)
 

If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to info@farouk.com or telephone at 1-800-237-9175.

You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:

Please include the following information with your iron:

Return items should be sent to the following address:
Farouk Systems, Inc.
Attention: Warranty Dept.
Farouk Systems, Inc.
250 Pennbright
Houston, TX 77090

In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.

 

You can contact Salon Art to have it repaired at the rate of $30.00.

Salon Art
Tel: 425-787-2244
www.salonart.biz.

Compare CHI original 1" with Sedu 1" Flat iron

CHI Ceramic Flat Iron (Original 1" CHI)

Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1")
$119.99 $119.99
4 stars  1906 reviews 4.5 stars 1590 reviews
1 " plates 1 " plates
ceramic ceramic tourmaline
heavier lightweight
Fixed at 370 °F 240'°F~410 °F adjustable temp
1 year limited warranty 2 years warranty

Source: http://www.farouk.com/uploadedfiles/CHI/Products/Tools/1Year%20Warranty.pdf




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CHI Ceramic Flat Iron (Original 1" CHI)


Solia Tourmaline Ceramic Ion Flat Iron (1-1/4") plus free heat proof pouch

Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1")
$119.99 $79.99 $119.99
4 stars 1906 reviews 4.5 stars 4941 reviews 4.5 stars 1590 reviews
1 " plates
1 1/4" plates
1 " plates
ceramic
ceramic tourmaline ceramic tourmaline
heavier
lightweight
lightweight
Fixed at 370 °F
170 °F~450 °F adjustable temp
240 °F~410 °F adjustable temp
1 year limited warranty 2 years warranty 2 years warranty

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