Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171.
You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090
In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.
- If you have purchased the original black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or other unauthorized Internet retailers
You can contact Salon Art to have it repaired at the rate of $35.00.
Salon Art
Tel: 206-335-2244
www.salonart.biz.
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Betty Davis said on Wed, September 1, 2010
I agree that I am completely in love with my chi. I does wonders for my thick frizzy hair. I've had mine for a little over two years. It stopped working after I tried using it in Australia and I think the high voltage just totally toasted it. I'm so disappointed! I'm hesitant though about getting a new one although you can get discount ones online for around $60 or even at stores like Marshalls or Ross which is what you'll pay for anything half descent.
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Judy said on Sat, August 28, 2010
Wow, how I wish I had read some of these reviews before purchasing. Mine has done the same as several of the others...Worked great for about 14 months and then it literally died. For the money that is spent on these irons they should last for years! Don't think I will waste my money on sending in for a replacement!
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Jackie said on Fri, August 27, 2010
I've had my Chi for four years, its great I love it! The plug cover broke and now I will be sending it in for repair!! It's worth it for sure! I love the CHi
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Karen said on Thu, August 19, 2010
I had my chi for seven years...has worked wonderfully (did get it repaired once before)...except that last night my husband stepped on the joint part so it totally broke
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sandra said on Wed, August 18, 2010
i loved my chi when i first got it and, just like everyone on this page, the cord is totally defective. i have to twist and turn it in all different positions just to get it to turn on. it is such a hassle that i dont even use it anymore and have had to use a flat iron from rite aid =/.. this should not be happening when you spend $200 on a flat iron!
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Betty G said on Mon, August 16, 2010
I love my Chi Flat Iron. I've had it for 5 years. I hesitated on purchasing due to the cost of the flat iron, but I love it.
I am placing this comment in hopes that you will reconsider the way you make your cord. My flat iron works perfectly...and now I have problems with the cord. I need to purchase another flat iron, however, I am hesitating purchasing the Chi, which I absolutely love, due to issues that all my friends have had with the cord as well.
Please consider redesigning your cord!
Thank you
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kate said on Sun, August 15, 2010
yah had mine for two yrs and it quit no chi wont answer their phone so im stuck and i dont think its worth it to pay 35 bucks to fix something thats not even my fault, it just broke.
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kim said on Tue, August 10, 2010
I have 3 teenage daughters, each one has their own Chi flat iron. All three have had to be replaced within one year. Luckily they were purchased at Beauty Brands and all were replaced with furnished receipt. Within 10 months 2 of the flat irons are malfunctioning and Beauty Brands is no longer in business. My advice: Purchase a different brand that is more durable and reliable
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playboy girls said on Wed, July 21, 2010
Winning isn’t everything, it is the only thing. (Nothing matters but winning).
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cialis ohne rezept said on Thu, July 15, 2010
Wenn eine Frau nein sagt, meint sie vielleicht, vielleicht, wenn sie sagt, meint sie ja, wenn sie sagt, ja, sie ist keine Dame.
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Dee said on Wed, July 7, 2010
I don't know what everyone is complaining about...My Chi broke after 1 1/2 yrs, I sent it in just like this website suggested and in about 3 weeks I received a new one. I thought that $35 is pretty good for a brand new CHI.
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Allison said on Fri, July 2, 2010
I've had mine for over three years now. It stopped working about 1.5 years in, and I mailed it in with a $30 check to have it repaired. It worked great until now...about another 1.5 years. I'm planning to send in another check for to have it repaired. It seems silly to buy a whole new one if they'll repair it for $35!
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Kailey said on Tue, June 22, 2010
I've had my chi iron for almost 2 years and so far have been very happy with it it stopped working a few days ago, just wouldn't turn on at all. so frustrating but today i tried it again before i was going to go buy a new one and it turned on i still think I'm going to buy a new one so it doesn't happen again i've been very happy with the product but i have heard that 2 years is about all you get out of them
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Megan said on Fri, June 18, 2010
I am suprised by so many people's bad luck. I have had my chi for over six years and it just stopped working today. I have to say that is the best investment I have ever made. I use it DAILY! I will be sending mine in to be fixed. I can't live without it.
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stacy said on Tue, June 15, 2010
i bought my chi a couple years ago and it stopped working. for a 100$ flat iron, it sure as heck should have lasted more than 2 years. My cheap a** one lasted 10 years! Not cool!
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Laura Barney said on Fri, June 11, 2010
My Chi-Iron of 6 years quit working! That is a long time, I took very good care of it until about a year ago I put the chi on the iron and burned through, so for 1 year its had electrical tape on it. AND I had a feeling I should keep it at home and not travel with it. WHEN I DID TRAVEL WITH IT JUST TO MY BAG FOR A NIGHT DOWN THE STREET AT MY DADS I came home and it quit working. So I dont know, my mom bought it at a salon for me, I just bought one on Amazon, and saved 45 Bucks including tax, so hope it lasts long! But the Chi-Iron was a miracle to my hair! I asked my hair guy how long they usually lasts since they use them all day every day and he said about a year. So mine for 6 years, pretty long time! Take care of them and dont bang them around or travel with them much and when you do treat it like a baby. Mine stays in the same spot for a long time, so hope that helps!!
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Pam said on Fri, June 11, 2010
I have purchased a chi from a Solon that was no where near my house, after one week the light kept blinking on and off and would not get hot, I had to go out my way to return it, luckily they replaced it with another one, which I've had for a little over a year. My on and off button just cracked in half, when i pulled it out the socket, now I can throw it away, due to a minor defect, for an expensive iron.
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Sha said on Thu, June 10, 2010
I'm so disappointed!! The flat irons are the best but the durability sucks!! I purchased a CHI flat iron for $150 from my salon and within 1 year it shorted out and doesn't work anymore!!!
There is no help for the customer!!
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Sherry said on Wed, June 9, 2010
Evidently there is some kind of defect with the cord. I have had my Chi for five months and it quit working yesterday. The light would not come on. When I jiggled the cord it would come on briefly. Now it does not come on at all. I told my husband I wouldn't be surprised if the company who makes the Chi flat irons purposely make the cords defective. I can't believe all the customers who are having the same exact problem as myself. I purchased my Chi at Target, so I don't know if the warranty will be honored. I am going to try and find my receipt today. I hope I didn't throw it away. I kept the box until last month and finally threw that away. I have plenty of appliances that use electrical cords, such as my blowdryer and I have used them for years without any problems with the cords. I'm now in the market for a new flat iron. I'm just not sure which brand to choose.
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Kathy said on Tue, June 8, 2010
I am very disappointed in this product. My daughters Chi failed and now my Chi has stopped working. Both worked for about 1 1/2 years. Now I can gamble 35.00 and have mine fixed. Not very good odds. I am going to look at other brands. Chi rating D-. Don't buy one.
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