Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171.
You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090
In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.
- If you have purchased the original black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or other unauthorized Internet retailers
You can contact Salon Art to have it repaired at the rate of $30.00.
Salon Art
Tel: 425-787-2244
www.salonart.biz.
 CHI Ceramic Flat Iron (Original 1" CHI) |
 Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1") |
| $119.99 | $119.99 |
| 4 stars 1906 reviews | 4.5 stars 1590 reviews |
| 1 " plates | 1 " plates |
| ceramic | ceramic tourmaline |
| heavier | lightweight |
| Fixed at 370 °F | 240'°F~410 °F adjustable temp |
| 1 year limited warranty | 2 years warranty |
Comments
634 CommentsCHI Ceramic Flat Iron (Original 1" CHI) |
 Solia Tourmaline Ceramic Ion Flat Iron (1-1/4") plus free heat proof pouch |
 Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1") |
| $119.99 | $79.99 | $119.99 |
| 4 stars 1906 reviews | 4.5 stars 4941 reviews | 4.5 stars 1590 reviews |
| 1 " plates |
1 1/4" plates |
1 " plates |
| ceramic |
ceramic tourmaline | ceramic tourmaline |
| heavier |
lightweight |
lightweight |
| Fixed at 370 °F |
170 °F~450 °F adjustable temp |
240 °F~410 °F adjustable temp |
| 1 year limited warranty | 2 years warranty | 2 years warranty |
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I purchase a wee chi and had it for 6 mons and noticed when I plugged it up it start smelling like electrical burning.
I used my CHI twice and it has stopped turning on. This has got to be one of the worst purchases I've ever made. I will never buy another CHI again.
I've had my CHI for about a year and a half, and I only occasionally used it. 2 weeks ago I went to use it and it would not turn on. The reset button doesn't do crap. The thing is still so new that the cord still has the folds in it from being in the box, this thing is ridiculous. I emailed CHI about it a few days ago, and still haven't gotten a response. I won't be buying another CHI, their customer service sucks, as well as their lousy product that doesn't last. It seems they figured out their straighteners don't last beyond a year, which it why they cut off the warranty at 1 year. DON'T BUY CHI!
Wow, i thought i was the only one with this problem, IT JUST STOPPED TURNING ON! what the hell?! do they actually fix it for you for the $35 or is that a joke too??
Angie, My CHI did the exact same thing to me as your daughter. The day before yesterday, I was waiting for mine to get hot and the power cord completely blew leaving a huge fire hole on my wall, by the vanity.I'm thinking about getting with the manufactors and sending pics of the damage!!! Very dangerous!
I wrote on here a couple of months ago. I have had several Chis. The first one I purchased 5-6 yrs ago was great and lasted 4 years almost. Well worth the money. The 3 subsequent ones I had all lasted less than the warranty period. Farouk/Chi is TERRIBLE about honoring their warranty and even responding to your inquiries. Ive emailed several times and receive no response at all. The last two I had both shorted out in the cords and literally caught fire.
I did find at Sally Beauty last month, a comparable straightener. It is the GVP digital straightener. It is $69.99 regular price I believe and almost exaclty like the Chi. It goes up to 450 degrees and the only difference I n ote is a slightly smaller plate and the grip is not quite as tight, but it still straightens my hair great and I LOVE IT! Well worth the money and also has a 1 year warranty..might be 2, I cant remember now. At any rate, $30-60 cheaper than a Chi, SAME thing only better, no problems with it so far and mine last month came with a free mini GVP one ($29.99 value). So check that our and BOYCOTT CHI! THEY SUCK!
My mother purchased a Chi flat iron for me probably when I was around the age of 14 or 15. Two summers ago while in California, the product completely stopped working. I had had it roughly three years and had nothing bad to say about it. We did not keep the box or receipt for it, so while on vacation I replaced it with another Chi. It was not like the original "matte" finish it was a plastic-y "girly girl patterned" one. (if that makes sense?) I've had it since August of 09 and I feel as if I can't do half as much as what I could with the original. I used it to curl, straighten, flip. etc.. my hair and the new one just not up to par. I was reading the warranty card and saw that because I've had my Chi over a year it would be replaced for $35? I'm assuming it to be true because it is the actual warranty card. Has anyone replaced theirs after a year? I really do not want to spend the money on the exact same straightener just without the plastic finish and own two of them. Also, did any one else notice a difference in the finish of the straightener when curling your hair? I do hair for weddings and proms and I have noticed it some girl's hair as well. But most importantly - is the $35 legit?
OMG-All these negitive reviews are RIGHT! I have owned 4 CHI's in the last 4 years...every year around the same time they just stop turning on! This one that I have right now...Only since Sept 2010 & its now Jan. 2011...just qiut working after 4 months....Resset button does nothing- and if it happens to actually turn back on & heat up... its only for literally 2 seconds, then off again. Ever notice that many blow dryers(that get used just as much as flat iorns-every day) don't seem to have such electircal issues? Im DONE with CHI!!! Save yourself time & money Don't be bothered with this brand...Or better yet, spend your $100+ on a reliable product!
really?