Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171.
You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090
In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.
- If you have purchased the original black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or other unauthorized Internet retailers
You can contact Salon Art to have it repaired at the rate of $30.00.
Salon Art
Tel: 425-787-2244
www.salonart.biz.
 CHI Ceramic Flat Iron (Original 1" CHI) |
 Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1") |
| $119.99 | $119.99 |
| 4 stars 1906 reviews | 4.5 stars 1590 reviews |
| 1 " plates | 1 " plates |
| ceramic | ceramic tourmaline |
| heavier | lightweight |
| Fixed at 370 °F | 240'°F~410 °F adjustable temp |
| 1 year limited warranty | 2 years warranty |
Comments
634 CommentsCHI Ceramic Flat Iron (Original 1" CHI) |
 Solia Tourmaline Ceramic Ion Flat Iron (1-1/4") plus free heat proof pouch |
 Sedu Pro Ionic Ceramic Tourmaline Flat Iron (1") |
| $119.99 | $79.99 | $119.99 |
| 4 stars 1906 reviews | 4.5 stars 4941 reviews | 4.5 stars 1590 reviews |
| 1 " plates |
1 1/4" plates |
1 " plates |
| ceramic |
ceramic tourmaline | ceramic tourmaline |
| heavier |
lightweight |
lightweight |
| Fixed at 370 °F |
170 °F~450 °F adjustable temp |
240 °F~410 °F adjustable temp |
| 1 year limited warranty | 2 years warranty | 2 years warranty |
Seems though Farauk Systems Inc. is loosing $500,000.00 per month on fighting off counterfeiters of the Chi hair straightner. Hair straightners that are so close to the real McKoy that they have us all fooled. I myself will look for a different brand because I do not have a lab to test out the good ones.
I have had nothing but problems with the last 3 chis that i've bought. The last one quit heating up after ONLY 6 months. This company pretends to honor their warranty but there's always a reason why they won't. The chi was a great product when it first came out but now, Farouk, YOU AND THE CHI SUCK!!! I have so many friends and family members that feel the same!! Thank GOD there are now more and BETTER alternatives for straighteners today! I WILL NEVER, NOR MY FRIENDS AND FAMILY, EVER BUY ANY OF YOUR PRODUCT AGAIN!!! I WILL BUY A PRODUCT THAT ACTUALLY WORKS, LASTS AND HAS A "REAL" WARRANTY!!! I WOULDN'T ADVISE ANYONE TO BUY ANY OF THE CHI, FAROUK, PRODUCTS!! IT'S A WASTE OF YOUR TIME AND MONEY!!! VALERIE VALADEZ
DO NOT BUY A CHI!!!!! YOU WILL BE WASTING YOUR MONEY!!! BUY ANYTHING BUT A CHI!!! THEY DO NOT HONOR THEIR WARRANTY BUT THEY'RE, GUARANTEED TO BREAK!!! VALERIE VALADEZ
Well, I see no one is happy with CHI same thing you could not give me one for free!!
This will be my 3rd of 4th Chi. I am so tired of them working great for a while, and then something happening that causes it to stop heating while in use. I don't know what the problem with the cords are, but I wish they would fix it. I bought it from JC Penney, so the first time I had to return it they exchanged it for me since it was within the 30 days. This was in Feb 2010. Here is is December, and it is doing it again, so I have to return to manufacturer- which means I will be without a Chi for who knows how long!!!
I bought a Chi 5 years ago. It worked GREAT, I loved it and then all of a sudden after 4 years it quit working, it just stopped turning on/heating up. I figured it was because it was old, and I was happy it lasted 3 years. Last year I bought a new one and 10 months later it did the SAME thing and I didnt have the receipt. So I had a friend give me her Chi because she had got a perm and didnt use it anymore. SAME PROBLEM. I got a Chi Ultra from another friend I was borrowing and SAME PROBLEM. The cord "spins" at the connect site and it sparks on 3 of the 4 that I have. This is RIDICULOUS. I have FOUR Chis in my house and not ONE that works.
I heard from a friend who is a hairdresser that a year or two ago Chi was bought by a new company/owner or something and the quality of Chis was going downhill quickly, lasting just over the year warranty, if that. But the price hasnt gone down. I am very upset and am purchasing a new straightener, but it will not be a Chi.
I got my CHI for Christmas last year as a gift so I don't have the receipt. Anyways I have had it 8 months and it stopped heating up and the light won't turn on either. I'm pissed because I can't return it and get a new one. It was so expensive too! I'm ashamed of this company.
I have had my chi for 5+ years. I dropped too many times and it shattered. It was wonderful! I have been contemplating buying another but after these reviews I will look somewhere else. Thank you for your honesty fellow chi users!
I bought my first Chi flat iron about 6 months ago after hearing all my friends go on and on how great their Chi works. One morning while getting ready to work, I plug my Chi in and turned it on to warm it up. A few minutes later, it stopped working! I resetted the iron and tried it again. The same thing happened. It would warm up and then stopped working. Needless to say, I was not happy after spending over $100 for an iron. Of course I thought the product was so great that I did not keep the receipt. Back to Conair!
ive had mine 8 months was told it was the best after buying multiple HAI brand irons. well guess what..it wont turn on..yes even after pressing reset multiple times. this sounds like an ongoing problem and they need to fix it. luckily i do have box and receipt..i learned that the hard way with my HAIs..now i just need to get in touch with the company because you also need a return authorization number in order to return it for replacemnt. one of my plates has also begun lifting..we will see what happens..another 150 bux down the drain