Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171. You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090 In order to track your shipment, we
recommend using UPS, Fedex or registered mail. Please allow 3-5 weeks for
you to receive your replacement. - If you have purchased the original
black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or
other unauthorized Internet retailers
You can contact Salon Art to
have it repaired at the rate of $30.00. Salon Art
Tel: 425-787-2244
www.salonart.biz. Compare CHI original 1" with Sedu 1" Flat
iron
| 614 Comments |
|
T Munce said on Tue, June 28, 2011
I have bought many CHI products-flat irons and blowdryers for my children. I am very disappointed in their product.
I have a K-Mart blowdryer that I've used for over 10 years, and it still operates perfectly. I have returned 2 blowdryers to CHI already, that stopped heating after a year and a half. This is unacceptable. We pay a lot of money for these products, and they are only made to last less than 2 years. Take that into consideration before spending the money on their product.
This comment is helpful to you? Yes (4) or
No (6)
|
|
Cindy Conrad said on Mon, June 27, 2011
I am still so mad about them not fixing their products that I am still seeing red!! I am on my third dryer. They get way too hot to do anything. I have three broken chi irons and don,t know what to do with all the customers that I have said Chi is a good company. Just bought their coloring system and am considering getting rid of it because I don't use things on my salon that the company can' stand behind. That's what is wrong with this country!! Suggestion for a iron try BioIonic. Great warrenty
This comment is helpful to you? Yes (5) or
No (8)
|
|
natalia said on Fri, June 24, 2011
i orderd 2 CHI's and one has worked very well while the other broke with out me even using it once!
This comment is helpful to you? Yes (6) or
No (7)
|
|
Ariel Bouffard said on Wed, June 22, 2011
SO. My chi stopped working after about 2 months..ish. like, the light turns on, but it doesn't get hot. i've read a lot of comments... and most of them say that chi isn't good. but honestly, it's one of the only straightener that has EVER worked on my hair. so should i send it back for a replacement? or go for a new brand? and if i go for a new brand, what should i get? because it still has to be able to get reeeeally hot and has to be high quality because my hair is dumb and likes to do whatever the heck it wants. it doesn't straighten, and it doesn't curl.. so it has to be good. and ideas?
This comment is helpful to you? Yes (7) or
No (6)
|
|
Diva said on Wed, June 22, 2011
My daughter and I have CHI flat irons. My CHI stopped working last week. So, this morning I borrowed my daughter's iron to straighten my hair. The iron was working and then I noticed that the light was not on and the iron was getting cold. Now its dead. Just talked to the customer service department and they are telling me that they no longer have a repair shop so the only way I can get them replaced it to have the recipt. Well, I don't have a receipt and I think it is ridiculous for them to not honor my request. Two CHIs to die on one week. I'm going to buy an ION.
This comment is helpful to you? Yes (6) or
No (7)
|
|
Kathy said on Mon, June 20, 2011
I have had my Chi for 2 weeks. It dtopped working after 2 minutes. No light, nothing. I tried calling customer service but was told the operator was busy and to leave a message. Well we know how this will end. I'll take everyones advice and just eat the loss. Too bad, it really worked well for the short period of time I had it.
This comment is helpful to you? Yes (5) or
No (6)
|
|
Desirea said on Mon, June 20, 2011
I bought my first Chi flat iron in 2005 for $130 it lasted me until yesterday with daily use, no complaints here! Just bought a replacement looking forward to another faithful few years out of my chi.
This comment is helpful to you? Yes (8) or
No (7)
|
|
Amber said on Wed, June 15, 2011
I too as a hairstylist have supported CHI for years by always using their tools and products. I have always highly recommended and sold many CHIs to my clients. It wont happen again. My last blowdryer is just over a year old and stopped blowing hot air and find out today they no longer repair over a year. I understand that the 1year warranty is up but to spend $160 on the "professional" turbo dryer and it last just over a year is ridiculous. Ive had so many CHI tools break and have never complained until now. I can honestly say I will NEVER buy or recommend them to any of my clients. Time to find a brand of tools thats willing to stand behind their product because CHI is not what it used to be.
This comment is helpful to you? Yes (7) or
No (7)
|
|
jatara said on Sat, June 11, 2011
IVE ONLY HAD MY CHI FLAT IRON FOR A COUPLE MOTHS> THE OTHER DAY I WAS DOING MY HAIR WHEN IT JUST STOPPRD WORK> NO HEAT, NO LIGHT , NO NOTHING. IM SOO PISSED OFF! I ONLY BROUGHT THE I BECAUSE I HEARD IT WAS VERY GOOD WHICH IT WAS FOR ABOUT 4 MONTHS.
This comment is helpful to you? Yes (7) or
No (7)
|
|
Olivia Smith said on Fri, June 10, 2011
Screw CHI, get ION. I've had three CHI straighteners and all of them have stopped working for the same reason - the cord/wiring. Don't waste your money... spend $50 on a Tourmaline Iron ION product... it works better than my CHI ever did. I love it. Happy shopping, sorry your straighteners broke, ladies. :(
This comment is helpful to you? Yes (6) or
No (7)
|
Page: Prev 1 2 3 4 5 6 7 8 9 10 Next >>
Leave a comment
|
|
