Warranty Information on CHI Flat Irons
All CHI Flat Irons and other CHI appliances are guaranteed to be free of defects and workmanship errors for one year from purchase.
If you are a consumer or a salon inquiring about returning or getting service on your CHI flat irons, please read carefully the following message, which should answer any question you may have. If you need additional information, please send an e-mail to chitools@farouk.com or call 1-800-237-9175 x 5171.
You can return your CHI flat iron at the place of purchase and they can exchange it for you, or you may send it back to use for replacement if:
- You have your receipt and it was purchased less than one year ago. You may use a credit card statement or cancelled check if you do not have receipt.
- It was not dropped or otherwise caused to stop working by user.
- It was not purchased from eBay or other unauthorized Internet retailers.
Please include the following information with your iron:
- A copy of your receipt (NOT THE ORIGINAL)
- Check or money order for $15.00 to cover shipping and handling.
- A note with your name, physical address you want your replacement sent to via FedEx or UPS and a daytime phone number. It is very important for your to put your phone number in the box so that we may contact you if there is any problem shipping your iron.
Return items should be sent to the following address:
Farouk Systems, Inc.
Attn: Tool Department
250 Pennbright Drive
Houston, TX 77090
In order to track your shipment, we recommend using UPS, Fedex or registered mail.
Please allow 3-5 weeks for you to receive your replacement.
- If you have purchased the original black CHI iron and:
- it was purchased more than one year ago
- you do not have your receipt
- or, it was purchased from eBay or other unauthorized Internet retailers
You can contact Salon Art to have it repaired at the rate of $35.00.
Salon Art
Tel: 206-335-2244
www.salonart.biz.
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diana collins said on Sun, March 9, 2008
my chi switch fell off .this is the third ceramic iron i bought .what do i do ia am not happy
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UNKNOWN said on Fri, February 29, 2008
DO NOT BUY A CHI!!! THEY HAVE STARTED MAKEING THEM SOOO CHEAP!! NOW THEY BURN YOUR HAIR, LIKE THE CHEAP ONES. THEY SUCK!!! SAVE YOUR MONEY AND GET EITHER SEDU OR FHI.
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Melissa said on Fri, February 29, 2008
I bought my straightner less than 6 months ago. I cannot get it to turn on. I've tried in many outlets and have hit the reset button numerous times. Can I send it back???
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selma said on Fri, February 22, 2008
I bought my flat iron about one year ago. Recently i've been having problems with it where i believe the cord is loose and i have push the cord up while i'm trying to straignth my hair at the same time otherwise it will not heat it up. What would you suggest i do to solve this problem without purchasing a new one.
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Jenifer Roachelle said on Thu, January 31, 2008
I have an original black chi and I have had it for about 3 years. It is starting to bubble and flake on the ceramic panels exposing the metal underneath. It is now burning my hair. What do you suggest, other than purchasing a new one?
Other than that I love it. And would definitely purchase another once this one goes out.
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MARYNELL VAVRA said on Fri, January 11, 2008
HELP
I BOUGHT A CHI HAIR DRYER A FEW YEARS AGO AND MY DIFFUSER KEEPS FAILING OFF. HOW CAN I BUY ANOTHER CHI DIFFUSER. I ONLY WANT A CHI DIFFUSER.
THANKS
MARYNELL VAVRA
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shelagh_burke said on Thu, January 3, 2008
I have a straightner with a break in the cord.The straightner is: GF 1001PR Datecode:060209005 .120Vac,60Hz, 40W with the swivel cord. Is it possible to purchace a new cord.
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Jodi Whitaker said on Mon, December 31, 2007
I have baught a chi straightener and the cord was cut. Is there a way I can get it fixed or do you know who I could get to replace the cord. Thank you
JODI Whitaker
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